Monday 21 November 2011

Official Zynga Announcement - PLEASE READ

Please read this official Zynga announcement regarding requests, gifts and Facebook limits.

Facebook recently placed some changes with regards to gifting and “friend” request limits which have affected the way our users send gifts and friend/neighbor requests.

What is the Facebook limit on sending gifts and “friend’ requests?

Facebook is the host application for our games and there are certain rules that we follow – these rules are put in place to ensure the best user experience and the least downtime possible. There is a “Per Game” limit as well as a Facebook limit of requests that you can send in one day. Both of these limits can be changed by Facebook without notice.

What this means: On a given day, if you send multiple requests (gift/friend) in one game, your per game limit for another application may be impacted.

For example: Let’s say that Facebook has a daily limit set at 50 Friend Requests and I send out the Pioneer Trail maximum of 30 gifts and/or friend requests. If I then switch games and play Cafe World, I will be unable to send out the Cafe Maximum of 24 Gifts/Neighbor requests because 24+30 = 54 and I would be exceeding the Facebook set limits.

If you are having difficulties sending gifts or neighbor requests, it is quite possible that you have simply exceeded the Facebook daily limit.

IMPORTANT: If you have been warned for exceeding this Facebook limit, please do not send or post any more messages with the same or similar content. Spamming on Facebook will lead to your account being permanently disabled and Zynga will be unable to assist you in getting it back.

We are slowly introducing a new feature in which gifts and friends/neighbors can be accepted within the game interface rather than using Facebook’s page.

Until we have rolled out fully, you may also see duplication of gift and friend/neighbor requests due to both Zynga’s in-game feature and Facebook’s page feature being live at the same time.